Privacy Policy
Last updated: 2026
This policy explains what personal information Gaithersburg Restoration Expert ("we," "us," or "our") collects when you use this website or contact us, why we collect it, and what choices you have. It applies to this website and to the messages, calls, and emails that come from it.
The Short Version
We collect only what we need to answer you, schedule and carry out work, and run this website. We do not sell your personal information. We share it only with the people and services that help us do our job, or when the law requires it.
What We Collect
What You Give Us
When you fill in our contact form, send an email, or call us, you may give us your name, phone number, email address, service address, a description of the water problem, and any photos or details you choose to send. If you work with us on an insurance claim, you may also share claim or policy information. Please do not send payment card numbers, bank details, or government ID numbers through the form or by email.
What Our Website Collects on Its Own
Like most websites, ours may receive basic technical details when you visit, such as your browser type, device, approximate location based on your IP address, the pages you view, and the time of your visit. This helps us keep the site working and understand which pages are useful.
Why We Use Your Information
- To reply to your questions and requests
- To decide whether your address is in our service area
- To give you an estimate and to schedule and perform work
- To keep records of our work and communicate with you about it
- To help with insurance paperwork when you ask us to
- To protect the website against spam, fraud, and misuse
- To meet legal, tax, and accounting obligations
Cookies and Similar Tools
Cookies are small files that a website stores in your browser. Our pages are built to work without requiring you to accept tracking cookies. Some features may use third-party tools, such as an embedded map on the Contact page, which can set its own cookies or collect usage information under that provider's policies. If we add analytics tools in the future, we will use them to understand how the site is used and not to identify you personally. You can control cookies in your browser settings.
Who We Share Information With
Companies That Help Us Run the Business
We may use providers for website hosting, form handling, email, phone service, scheduling, and record keeping. They may handle your information on our behalf, and only as needed to provide those services.
People You Ask Us to Work With
If you ask us to share information with your insurance company, landlord, property manager, or condo association, we will share what is needed for that purpose.
When the Law Requires It
We may disclose information to respond to a lawful request, to protect our rights, safety, or property, or in connection with a sale or reorganization of our business. We do not sell your personal information.
How Long We Keep It and How We Protect It
We keep information for as long as we need it to deal with your request, perform and document our work, and meet legal and accounting requirements. We use reasonable steps to protect it, including access controls and secure services. No website or email system is completely secure, so please share only what you are comfortable sending.
Links to Other Websites
This website may link to or embed content from other websites, such as maps. We do not control those sites and are not responsible for their privacy practices. Please read their policies.
Your Choices
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to legal and record-keeping requirements. You can also ask us to stop contacting you with marketing messages. Depending on where you live, you may have additional rights under your state's laws. To make a request, email us at the address below, and tell us enough to identify you so we can respond.
Children
This website is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the year at the top of this page. Please check back occasionally.
Privacy Questions and Requests
For privacy questions or requests, email [email protected], or write to Gaithersburg Restoration Expert, 3 Barrel Cooper Ct, Gaithersburg, MD 20878.